Legal
Last updated: 18 July 2026
Wallet top-ups (including any promotional bonus credit) and 1-year access passes are digital products delivered immediately on payment, and are non-refundable once your wallet is credited or access is granted. By completing checkout, you agree that access begins right away and you waive any statutory withdrawal/cooling-off period that would otherwise apply to digital content, to the extent permitted by law.
If you were charged but never received what you paid for — a payment succeeded and your wallet was not credited or access was not granted, or you were double-charged for the same purchase — we will fix it, either by crediting your wallet/access correctly or refunding that specific charge. This is the only basis on which we issue refunds.
Once an AI exam marking, IA marking, or coaching session has returned feedback to you, that credit is considered spent and is not refundable — the same as any other completed digital session. If a tool malfunctions and returns no output at all, that specific session's credit will be restored to your wallet.
Email support@ibcshub.com with the email address you paid with and, if you have it, your payment receipt. We aim to resolve refund requests within 5 business days. Card refunds are issued back to your original payment method via Paddle; crypto refunds are issued to the wallet address used, where technically possible.
See also our Terms of Service and Privacy Policy.